![]() ![]() He offered a %50 refund if I kept the products, I declined, asked for full refund, was told he "initiated a refund for your payment. Per conversation with *******, I cancelled any and all on December 16, 2022. I get an email saying my trial was converted from trial to premium on Feb 15, 2023. Original order #************* that should have been a cancellation for BOTH products as they were both trials on the same dock page. I chatted online to try and resolve with someone named ******* from *** ************** I have complete chat transcripts of every conversation with this "company". Ive not logged in or tried to use it since. I tried out the *** for maybe an hour before deciding not to continue with the free trial. I only see an email for the Updater being cancelled but it was all cancelled at the same time from the same dock page that I was on.It shows the order # associated with that was *************. ![]() ![]() After looking deeper into it, I see that I tried *** out on 12/16/22 and I cancelled it all the same day along with *** Driver Updater. My bank credited the money back to my account and it shows that Digital River disputed the charge and charged it back to my account. I contacted my bank because this isnt a charge I recognize. I was charged an amount of $83.21 on my debit card and it shows from DRI****. I can provide the license number if that would be of assistance.I sent an email to EaseFeb and to Digital River without response on April 12th. This was before and after the re-installation of the software.I would like a refund of the $40.51 paid in accordance with the '90-Days Money Back Guarantee' advertised on the EaseFab website. On a couple of occasions, when I tried to copy the main film to the hard drive, it would appear to work but with no completion time or period shown and nothing was ever copied to the hard drive folder. I forgot to mention that on 12 April, the software was unresponsive on over five occasions so I would have to use task manager to end the task and start again. Not sure if that is a problem but I removed the original program and downloaded a new '64 bit' and it still shows 32 bit after installation. No problems in the past with DVD but blu-ray presents a problem and MKV, while making beautiful video copies, doesn't embed the sub-titles in such a manner as to make them visible on the ** when played from a hard disc.I also noticed when I downloaded the trial version that it was for Windows 10 - 64 bit but the program, after purchase, is a 32 bit. ![]() I cannot get the sub-title to copy and play from a hard drive to my **. Due to my hearing issue, sub-titles on movies are my main issue. I have tried numerous combinations of various formats to rip a blu-ray disc to a hard disc and all have had an issue. įor Reputation Defender product or service issues, please visit Reputation Defender’s contact page.įor AVAST product or service issues, please visit our Avast support page.įor Avira product or service issues, please visit our Avira support page.įor AVG product or service issues, please visit our AVG support page.įor CCleaner product or service issues, please visit our CCleaner support page.įor SecureKey product or service issues, please visit our Securekey contact page.įor Evernym product or service issues, please visit our Evernym contact page.įor SurfEasy product or service issues, please visit our SurfEasy support page.An 10 April 2023, I purchased the EaseFab Blu-ray ****** with a lifetime license. If you suspect you have been the target of a malicious entity or someone mis- representing themselves as Gen or are in any way in need of assistance with anything related to the security of your own information or online safety, please use the support links listed below for product or service specific issues.įor Norton/ NortonLifeLock product or service issues, please visit the Norton Products and Services Support Pageįor LifeLock account-related issues, such as an alert that you received or problems accessing your account, please use our Member Support Center. If you are looking to report any other type of issue, please use the support links below for assistance. Please beware that not all submissions may be eligible for a reward/ bounty. Submissions are evaluated based on their severity in the context of Gen’s technical environment. To report a technical security issue, please complete the security vulnerability submission form below. Please only utilize this form for technical security issues related to Gen and any of its associated brands’ online presence or product-based security. Gen Digital Inc.’s commitment to information securityĭigital security threats continue to evolve, and we welcome the responsible disclosure of potential security vulnerabilities and bugs or any other web or product-based security concerns to improve the online risk posture of Gen and all its associated brands. ![]()
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